Minimization of downtime costs

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Providing goods just-in-time requires very precise planning and organization. In the event of a malfunction in the logistics system, short response times and rapid problem solving are of the utmost importance, because unplanned downtime costs the system operator dearly.

Individual remote concepts – already implemented several hundred times by Kardex Mlog – enable fast access to your plant. Remote diagnosis by highly qualified Kardex Mlog hotline staff with practical experience, who are available 24 hours a day, 7 days a week, prevents unnecessary downtime in a particularly safe and economical way.

Short response times and fast help in the event of a malfunction


What are the concrete benefits of Remote Service for you?

Increased system availability by minimizing downtimes
Reduced costs for service technician calls
Higher productivity of your plant
Thanks to targeted diagnostics, around 95% of all malfunctions can be solved remotely, thus largely avoiding on-site service engineer visits.

Smart Service Solutions  

Providing goods just-in-time requires very precise planning and organization. In the event of a malfunction in the logistics system, short response times and rapid problem solving are of the utmost importance, because unplanned downtime costs the system operator dearly.

Individual remote concepts – already implemented several hundred times by Kardex Mlog – enable fast access to your plant. Remote diagnosis by highly qualified Kardex Mlog hotline staff with practical experience, who are available 24 hours a day, 7 days a week, prevents unnecessary downtime in a particularly safe and economical way.

Read more in the interview with Wolfgang Pröll, Head of Control Systems and Commissioning at Kardex Mlog.